Cobber Privacy Policy

At Cobber Casino, we respect your privacy and are committed to protecting your personal data in accordance with the laws applicable to our licence. This Privacy Policy explains how we collect, use, store and share your information when you visit Cobber Casino.com, register an account, or use any of our services. By accessing our platform, you agree to the practices described below.

Who We Are

Cobber Casino is owned and operated by Novatrix SRL, a company registered under the laws of Costa Rica, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission, e-gaming licence No. 0000002. If you have concerns about how we process your data, you can contact us using the details provided in this policy.

Information We Collect

We collect the following categories of personal information when you interact with our site:

We gather registration details such as your name, date of birth, address, e-mail address and phone number when you create an account.
We collect identity verification documents, including government-issued photo ID, proof of address and proof of ownership of your payment method, when required for KYC checks.
We record transaction data, including deposit and withdrawal history, payment method details, and currency used, across methods such as Visa, Mastercard, EcoPayz, Neteller, Skrill, Interac, iDebit, PayID and cryptocurrencies such as Bitcoin and Ethereum.
We track your gameplay activity, including slots played, bonuses claimed, wagering progress, and VIP status points earned.
We log technical data such as your IP address, device type, browser information and geolocation data to enforce restrictions on prohibited territories.
We retain communication records from live chat, e-mail correspondence and, where applicable, recorded verification phone calls.

How We Use Your Information

We at Cobber use your personal data to operate our platform safely and in compliance with our licensing obligations. Our purposes for processing include:

We verify your identity and age to ensure you are eligible to hold an account with us, as we permit only one account per person, household, IP address and device.
We process your deposits and withdrawals through our supported payment providers, including Paysafe transactions processed by Tronabriz Limited.
We administer bonuses, free spins, cashback and VIP Club benefits, including tracking status points and comp points earned on real-money bets.
We communicate with you regarding your account, transactions, promotions and customer support requests.
We monitor for fraud, money laundering, and attempts to bypass our geographic restrictions, including through the use of VPNs, which are strictly prohibited.
We comply with our legal and regulatory obligations under the Tobique Gaming Commission framework.

Legal Basis for Processing

Our Cobber Casino platform processes your data based on the performance of our contract with you, our legitimate interests in preventing fraud and ensuring responsible gambling, and our compliance with applicable legal and regulatory requirements. Where required, we rely on your consent, which you may withdraw at any time by contacting us.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

Payment processors and financial institutions necessary to complete your deposits and withdrawals.
Identity verification providers who assist us in confirming your age and identity.
Our regulator, the Tobique Gaming Commission, and alternative dispute resolution providers such as EGIS, where required to resolve a dispute.
Law enforcement or governmental authorities where we are legally obligated to disclose information.
Service providers who support our technical infrastructure, customer support, and marketing operations.

International Data Transfers

Because Cobber Casino operates internationally and serves players across Canada, Australia and New Zealand, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica, where our company is registered. We take appropriate measures to ensure that any such transfers are conducted securely and in line with applicable data protection standards.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, and accounting obligations. Transaction records, verification documents and communication logs may be retained for extended periods following account closure to satisfy anti-money laundering and dispute resolution requirements.

Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your data, subject to our legal retention obligations.
Object to or restrict certain types of processing.
Request a copy of your data in a portable format.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at support@Cobber Casino.com. Our support team is available 24/7 via live chat and e-mail, and VIP players additionally receive personal support through Skype and other messengers.

Security of Your Information

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. While we strive to maintain robust security practices at Cobber Casino, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

Verification and Identity Checks

As part of our commitment to responsible operation, withdrawal requests remain pending until verification is complete. This process may include a live telephone call, and we require documents in Latin or Cyrillic script; otherwise, video verification holding your ID may be requested. If we cannot reach you by phone or e-mail within two weeks of a withdrawal request, your account will be locked and the withdrawal cancelled.

Restricted Jurisdictions

Our Cobber platform does not permit real-money play from a number of restricted countries, including but not limited to the United States, United Kingdom, Russia, and several others listed in our Terms and Conditions. Players found in breach of these restrictions are not entitled to refunds or withdrawals, and we actively monitor for VPN use intended to circumvent these geographic limitations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse how our site is used. For more detailed information about the types of cookies we use and how you can manage them, please refer to our separate Cookie Policy.

Children's Privacy

Our services are strictly intended for adults of legal gambling age. We do not knowingly collect personal data from minors, and we take age verification seriously as part of our registration and KYC process.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The current Terms and Conditions are version 1.0, effective and last updated 02.02.2026, and our Bonus Terms were last updated 17.02.2025. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your rights, please reach out to our support team at support@Cobber Casino.com. We at Cobber Casino are committed to addressing your concerns promptly and transparently, whether you are logging into your Cobber Casino account, checking a Cobber Casino promo code, or simply reviewing how we protect your information.